The case study
Doubling tracker use with a personalized, scalable redesign
Redesigned a white-labeled B2C mobile app into a flexible, user-centered experience. In the early results, tracker use doubled, from 12% to 24% of users.
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Hi, I'm Jess 👋
Get agency-level thinking without the agency bill, and none of the freelancer-marketplace gamble.
Strategy-first
Stop wasting weeks getting lost in emails and threads. Together we’ll work out who you’re building for, what they struggle with, and what to build first, with workshops, research, and plain answers. You’ll leave with a clear picture of your customers and a plan sized to your budget, so every screen has a reason.
“Jessica took the time to ‘teach’ us, explaining concepts and ensuring we understood the rationale behind her recommendations.
This educational aspect was invaluable. We’ve come away with a wealth of good design thinking principles and practical tips that we can confidently apply to our future projects.”
Jessica SzalayVice President Marketing, Wildflower Health
The case study
Redesigned a white-labeled B2C mobile app into a flexible, user-centered experience. In the early results, tracker use doubled, from 12% to 24% of users.
Read the case study
Founder-friendly
With me you get senior-level experience, no agency markup with too many people in the room, and you know what you get and what it will cost from day 1.
View packages and rates“Conversions are up ~15% since we launched the new checkout page and coach profile/search. It’s leading to more transparency and signups; we’re giving users all the information they need before booking, which has reduced a lot of friction.”
Gene WilliamsCo-founder, Athletes Untapped
The case study
Overhauled a sports coaching marketplace while keeping its original vibe, then followed up with a new checkout and coach profiles and search that give parents everything they need before booking.
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Human-led
AI can draft screens. It can’t tell you which test is worth running, or that a button everyone clicks isn’t a win.
Sometimes you need to talk to your customers first. I run lean research, a few real conversations in about two weeks, so you fix what’s actually broken before paying to rebuild it.
I get to know your customers, use my knowledge of human psychology, and identify when to research versus when to go build, so you don’t pay to polish the wrong thing.
“She is an expert in her craft and always takes the time to make the best recommendations. Whether she’s conducting user research for our team, reviewing our existing content for improvements, or giving feedback on our in progress mockups, Jessica’s contributions are always thoughtful and impactful.”
Caitlin IngProduct Lead, Flytographer
The case study
I interviewed customers, found where they got stuck, and recommended targeted fixes. That led to more consulting work, in quick one-hour sessions, that helped the team launch with more confidence.
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I’ve spent ten years designing everything from pregnancy apps to payroll software, across healthcare, fintech, and consumer products. I’m happiest with teams that need answers fast and want a designer who treats their budget like it’s mine.
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